h177's Privacy Policy

1 Introduction and Scope of Policy

h177 ("we", "us", or "platform") operates a trusted online betting and casino platform for users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy applies to the h177.cam website, mobile applications, and all of our digital services. It describes what types of information we collect, how that information is used, who it may be shared with, and what measures we take to protect your information.

If you do not agree with any terms of this privacy policy, please refrain from using our platform. If any changes are made to this policy, we will notify you accordingly.

2 What Information We Collect

We collect various types of information as needed to register users and provide services on the h177 platform. This information falls into two main categories:

2.1 — Information You Provide Directly

When you create an account on h177 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for identity verification)
• Email address and contact details
• National ID or passport number (for age and identity verification)
• Bank account or mobile wallet details (bKash, Nagad, Rocket, Upay, etc.)
• Address and residential information
• Any information provided when contacting us

2.2 — Automatically Collected Information

When you use the h177 platform, certain technical information is collected automatically:

• IP address and device identification number
• Browser type, operating system, and device information
• Date, time, and duration of access to the platform
• Pages visited and activity logs
• Cookie and session data
• Betting and gaming activity history
• Financial transaction records

3 Purpose and Use of Information Collection

h177 uses your personal information for the following legitimate purposes:

3.1 — Account Management and Service Delivery

• Creating and managing your account
• Verifying age and identity (services available only to those aged 21 or older)
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Providing customer service and support

3.2 — Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting and preventing suspicious activity
• Preventing financial fraud and money laundering
• Maintaining cybersecurity

3.3 — Platform Improvement and Personalization

• Personalizing services based on your preferences and experience
• Improving the technical performance of the platform
• Recommending new games and services
• Researching and analyzing user experience

3.4 — Communication and Notifications

• Sending important account updates and security notifications
• Informing you about promotional offers and bonuses (with your consent)
• Notifying you of changes to policies
• Providing information related to responsible gaming

4 Information Sharing and Third Parties

h177 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in a limited way in certain specific circumstances:

4.1 — Service Provider Partners

The minimum necessary information is shared with trusted third parties for the purpose of technical services, payment processing, and game software operations on our platform. These partners operate under our guidelines and are contractually bound to protect your information.

4.2 — Legal Obligations

In response to a court order, legal process, or a valid request from a government authority, we are obligated to provide the required information in compliance with the law.

4.3 — Security-Related Needs

Information necessary to prevent fraud, deception, or other illegal activities may be shared with the relevant authorities.

5 Cookies and Tracking Technologies

The h177 platform uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device.

5.1 — Essential Cookies

These cookies are essential for the core functions of the platform. They are used to maintain login sessions, carry out security checks, and save your preferred language. These cookies cannot be disabled.

5.2 — Performance Cookies

These cookies are used to analyze and improve the performance of the platform. They help us understand which pages are visited most and where users experience difficulties.

5.3 — Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect your ability to use some features of the platform.

6 Data Security Measures

h177 uses internationally recognized security measures to protect your personal information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption technology.
• Data Encryption: Sensitive information stored on our systems is protected by strong encryption algorithms.
• Access Controls: Only authorized personnel can access the minimum information necessary.
• Regular Security Testing: Our systems undergo regular security audits and penetration testing.
• Two-Factor Authentication: A two-factor authentication system is in place to secure accounts.
• Firewall Protection: Advanced firewalls and intrusion detection systems are used.

7 Data Retention Period

h177 retains your personal information only for as long as necessary:

• Active account data: retained for as long as the account remains active.
• After account closure: certain information may be retained for up to five (5) years in accordance with legal and regulatory requirements.
• Financial transaction records: retained for a maximum of seven (7) years in accordance with applicable law.
• Cookie data: session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after a set period.

After the specified period, data is securely deleted or anonymized so that individuals can no longer be identified.

8 Your Rights

You have the following rights regarding your personal information:

8.1 — Right to Access

You have the right to see what information we hold about you. If you contact us, we will provide you with a copy of your information.

8.2 — Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request a correction. Many details can be updated directly from your account settings.

8.3 — Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations and regulatory requirements.

8.4 — Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails and notifications at any time. To do so, change your notification settings in your account or contact us.

8.5 — Right to Object to Data Processing

In certain circumstances, you may object to the processing of your information. We will consider your request and provide the maximum possible assistance.

9 Protection of Minors' Information

h177 is an adults-only platform. Only those aged 21 or older may use this platform. We do not intentionally collect any personal information from minors.

If we become aware that a minor is using our services or that their information has been collected, we will immediately close that account and delete the collected information. The identity verification process ensures that only eligible adults can access our platform.

10 Statement on Third-Party Websites

The h177 platform may contain links or services from third-party payment processors and game software providers. These third parties have their own privacy policies, which may differ from h177's policy.

We are not responsible for the privacy practices of these third-party websites or services. You are advised to read their own privacy policies before using their services. Payment providers — bKash, Nagad, Rocket, and Upay — follow their own data protection policies.

11 Changes to the Privacy Policy

h177 reserves the right to update or change this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A warning message will be displayed when you log in to the platform.
• The "Last Updated" date on this page will be changed.

Continued use of the platform after any changes will be considered your acceptance of the updated privacy policy. If you do not agree with the changes, you may close your account.

12 Applicable Law and Jurisdiction

This privacy policy is governed by applicable laws and regulations. In the event of any dispute or disagreement, both parties will first attempt to resolve the matter through discussion.

Our data protection practices are in line with internationally recognized privacy standards. We are committed to complying with all applicable rules and regulations for the protection of personal information.